Refund policy

We understand that sometimes products may not meet your expectations or may not fit properly. Therefore, we offer a 7-day return and 30-day exchange policy for all products purchased from our website. If you are not satisfied with your purchase, you can return the item(s) within 7 days of the delivery date of your order for a full refund, minus any shipping and handling fees. After 7 days, we can offer an exchange for the same item or a different item of equal or lesser value within 30 days of purchase. To initiate a return or exchange, please contact our customer service team at [insert email or phone number] with your order number and the reason for the return or exchange. We will provide you with a return shipping label and instructions for sending back the product(s). Returned items must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse a refund or exchange if the item(s) are not returned in their original condition. Once we receive your returned item(s), we will process your refund or exchange within 5-7 business days. If you choose an exchange, we will ship the new item(s) to you free of charge. If you have any questions or concerns about our return and exchange policy, please contact our customer service team info@kiyessentials.com